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| FREQUENTLY ASKED QUESTIONS |
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Aspen Group appreciate many people are concerned with the practicality and security when ordering printing and stationery on the internet. These are some common questions that arise: |
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| • Why should I order from your company? |
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Aspen Group provide a nationwide graphic design and stationery printing service to businesses large and small with many blue-chip clients on our books. We have all the necessary facilities in-house, using state-of-the-art design equipment. We realise that potential customers not only use the internet to search out a good deal, but also expect a first class service. We aim to make the process as painless as possible for you and guarantee you will be given the same level of service as our regular customers have come to expect. If any mistakes are made on our part we will immediately set out to correct these and ensure you get what was promised from the outset. |
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| • Isn't it more difficult dealing with a company the other side of the country? |
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Not at all! We have been successfully trading with companies across the UK (and abroad, including the Channel Islands, Europe and the Seychelles) for many years. Of course some jobs, due to their tricky nature, need to be dealt with personally but in general most work can be proofed via fax, email, post etc. much quicker than calling in personally. |
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| • We have multiple offices around the country. Can you help? |
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Yes, definitely! In fact we specialise in taking away a lot of the work that is often left to one person who needs to order stationery for multiple offices. This is especially relevant with business cards, where people in larger organisations come and go on a frequent basis. If necessary, we can send proofs by email or fax directly to the office concerned or even to the person who needs the cards. Buying from one source can often save a company a lot of money. If you think this service may be of use to you then please contact our sales office for details of how we can put this into place for you. |
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| • Is delivery really free or are there any hidden costs that are not published? |
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All quoted prices include delivery to your premises. We would only charge for delivery if the order is split across different locations. There are no hidden costs involved. Once we have established the artwork/design cost then a full quote will be emailed
to you. The only extra would be VAT at the current rate. Please note that certain items are Zero VAT e.g. leaflets and booklets for
instance. We would advise if your order was VAT free. |
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| • What's the next step? |
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Easy, just send an [ email ] with your requirements and we will get back to you right away. We're always online. Artwork is always the trickiest thing to cost so we may ask you to send us an existing letterhead, or similar, for colour matching, logo etc. Again, we will advise where necessary. |
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| • How do I know that the quality of your goods comes up to my standard? |
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Naturally, this is a worry when dealing with a company you don't know. To help you overcome this worry we can send you samples of our work and also assure you that nothing leaves our premises unless we are totally happy ourselves with the finished job. We have an extremely experienced team here and pride ourselves on quality, service and reliability. |
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| • I'm not ready to order but would still like an estimate for future use is this possible? |
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Producing estimates is time-consuming from an administration point of view, if you are comparing prices with your existing printer we will match or better the price on like-for-like products. Please see [ Price Matching ] for more details. |
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• Your prices seem a lot cheaper than some of your competitors on the internet.
You must cut corners somewhere along the line?
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Not at all. Our internet prices are the same we charge all our regular customers. We want you to become a 'regular' so we are not in the habit of making up prices for one customer and a different set of prices for another. We actually stand the cost of courier delivery and this can make a big difference to the total cost of a job. |
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